Refund & Cancellation Policy

1. Seat Pack Purchases

When a training center purchases a Seat Pack, seats are allocated to that center's account immediately and remain valid for one year from the date of purchase. Seat Packs are a digital service activated at the time of payment.

2. General Refund Policy

Because Seat Packs are activated immediately upon purchase and grant instant access to the Platform's features, payments are generally non-refundable once a Seat Pack has been purchased, except as described below.

3. Eligible Refund Cases

A refund may be considered in the following situations:

• A duplicate or accidental payment was made for the same Seat Pack purchase
• A technical error on Skorex's end resulted in a charge without the corresponding seats being credited to the center's account
• A center's application is rejected by Skorex's admin team after payment was already collected

4. Non-Refundable Situations

Refunds will not be issued in cases including:

• Seats that have already been used to enroll students or schedule exams
• Change of mind after a successful purchase
• A center being suspended for violating our Terms & Conditions
• Seat Packs that have expired after their one-year validity period

5. How to Request a Refund

To request a refund, contact us at hello@skorex.in within 7 days of the payment, with your center name, registered email, and the payment reference. We will review the request and respond within 5 business days.

6. Refund Processing

Approved refunds are processed back to the original payment method within 7–10 business days, subject to processing times of the payment gateway and the issuing bank.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be notified via the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.